Careers

We are looking for skilled individuals with 2-4 years of verified experience in the pricing or operations of a Canadian freight forwarding company.
Cargo-wise experience is a definite asset.

Key responsibilities:

• Prepare accurate shipping quotations for customers and agents in a timely manner.
• Prepare monthly and semi-monthly updates for customers as required.
• Follow up with customers, and agents, negotiate rates, and close deals.
• Contact existing or new, or lost customers daily as per KPI. Build and maintain the relationship with customers;
• Assist sales and operations team with information on current rates.
• Maintain current information in Cargo Wise up to date.
• Other admin. functions for the dept. e.g. – reception relief, or other as required.

Key requirements:

• Knowledge of freight operation, documentation, products, operations, security, and equipment.
• Understanding of freight tariffs, rates, and freight quotes received from carriers and other logistics provided.
• Excellent communication skills both verbal and written.
• Ability to work under pressure, consistently meeting deadlines.

Essential Criteria:

• Superior knowledge of the Logistics industry and the key players within the industry nationally and globally.
• Good interpersonal skills with the ability to encourage a team-based approach.
• A logical mind with the capacity to overcome difficult problems creatively.
• Good organizational skills together with the ability to prioritize functions.
• Ability to work well with all levels of management.
• Recognize how to maximize profits.

We are looking for skilled individuals with at least 4 years of verified experience in dispatch operations of a Canadian freight forwarding company. Cargo-wise experience is a definite asset.

KEY ACCOUNTABILITIES:

• Communicate effectively with supervisor and management to gain an understanding of the needs and internal processes.
• Find resourceful solutions to obstacles that arise during day to day operations and ensure processes and procedures are followed in full.
• Collaborate with multiple internal teams at ITN including but not limited to; ITN Operations teams, Transport Division, 3PL Division and Customers.
• Build strong relationships with individuals at all levels of client organization and guarantee client has a positive, value-added experience in every interaction
• Fosters a team approach and ensures that there is enthusiastic cooperation when interacting with internal teams.
• Fosters and supports continuous learning culture at the company.
• Provide direct instruction to Drivers and provide open communication
• Booking and arranging pickups and deliveries from/to client’s docks, bonded warehouses, store fronts malls and personal residences on behalf of ITN clients.
• Provide customers with updates and assist in any escalation issues.
• Ensuring all other dispatch functions such as billing, POD’s, driver payroll, invoice approvals are done in a timely manner
• Maintain updated carrier rates
• Assist in managing the operational systems, processes and policies in support of the Dispatch Department, specifically handling information flow, business process and organizational planning, to achieve high customer service and performance.
• Coordinate with other departments of ITN Logistics Group with regard to shipment and truck loads to enable excellent client service.
• Building strong relations with outsource carriers
• Other projects, duties and responsibilities as assigned

KNOWLEDGE AND SKILLS REQUIRED:

Education and Industry Knowledge:

• Knowledge of the Bonded warehouse and transportation industries would be an asset
• 4+ years dispatch experience

Technical Skills / Qualifications:

• Proficiency with computers, ability to work in Windows applications, especially Microsoft Office is an asset.
• Experience working in the trucking industry.
• Excellent problem-solving skills

Other:

• Required to be able to work a flexible schedule.
• Ability to Multitask and meet deadlines.
• Reliable transportation

This position is responsible for warehouse functions including, but not limited to, sorting, picking, packing and shipping. The person in this position may use PC-based warehouse management systems. The Associate may use RF Scanners, carts and pallet jacks. Works under the direct supervision of Warehouse Supervisor and indirect supervision by the Warehouse Manager and Operations Manager.

KEY ACCOUNTABILITIES:

• Receive and inspect inbound product according to the established SOPs. Includes counting, confirming quantities, determining condition of goods and paperwork.
• Put away product in correct location based on SOPs.
• Obtain orders, prioritize if necessary, and select products from the proper locations.
• Verify accuracy of orders picked, including product name and size, product code, lot number, expiration date, and quantity as applicable. Escalate concerns to Lead or Supervisor.
• Stage and securely pack product based on SOPs.
• Place the appropriate documentation with each order and ensure all cases are clearly labeled and accurately marked (e.g., pick/pack slips, bills of lading).
• Use RF Scanners to electronically scan barcodes.
• Enter inventory into warehouse management system, verify information accuracy, and perform scheduled processes (e.g., billing, reports, and inventory sheets) according to SOPs.
• Encourage safe work practices in others, point out areas where safety training and enforcement is needed.

KNOWLEDGE AND SKILLS REQUIRED

Education and Industry Knowledge:

• High school diploma or equivalent.
• Experience using a forklift and professional certification in operating a forklift is strongly preferred.
• Ability to plan job tasks, solve common problems and make decisions as necessary.
• Ability to communicate effectively, oral and written, and must be able read instructions and understand numbers and figures.
• Good physical condition with the ability to lift up to 50 lbs. (23 kgs).
• Ability to take direction.
• Ability to work well with others and with minimal supervision.
• Previous warehouse experience is an asset.
• Team player.

• Achieve Department and personal objectives for the Year.
• Continued nurturing of the relationship and growth of existing and new customers.
• Ensuring Ocean Imports is functioning consistently with ITN values, strategies, and objectives.
• Keeping Customers informed with booking confirmations, pre-alerts.
• Arrange collection and transportation of goods with overseas agents.
• Communicating shipment updates and pick-ups with overseas agents.
• Issuance of manifest, delivery request, and releases.
• Preparing profit share calculations and negotiating rates with carriers and related vendors.
• Ensuring billing and collections are done in a timely and systematic manner.
• The continued nurturing of the ITN Brand as a quality, consumer-centric, timely company that delivers against its value proposition.

Required Education and Qualifications:

• Should have CIFFA – Level I and II certification.
• 2 years+ of experience in Ocean Freight Forwarding.
• Knowledge of Cargowise software is an asset.

Required Skills & Knowledge:

• Good knowledge of the Logistics industry and the key players within the industry nationally and globally.
• Good interpersonal skills and excellent communication skills both verbal and written.
• A logical mind with the capacity to overcome difficult problems creatively.
• Good organizational skills together with the ability to prioritize functions.
• The ability to communicate effectively (both orally and in writing).
• Ability to work well with all levels of management and support staff, and to be able to manage high pressure or crisis situations calmly.
• Knowledge of Ocean freight operation, documentation, regulations, and equipment.

We are hiring a Customer Service Representative to join our growing team.

We are looking for an experienced full time CSR in our 3PL Operations at Pacific Circle, Mississauga location.

The candidate should have knowledge of freight or supply chain operations in a similar position.

Competitive salary and benefits offered in accordance with experience.

Functional Accountability:

Person Specification:

Should have 1-2 years knowledge in customer service, following procedures at receiving and shipping goods and posting on WMS system. Good interpersonal skills with the ability to commit to a team-based approach, and develop excellent relationships with internal and external customers.